I love this piece, now how do I place an order?
When you proceed to check out the selected items in your cart, our website will capture your information and pass it along to us via a safe channel. Please allow 1-2 business days for your order to be accepted after you place it. You will then receive an email confirmation stating that your order has been accepted and that your credit card has been processed for the purchase.
Hold on, it doesn’t look like it’s in stock. Now what?
We do take advance orders on some of our merchandise. This includes all gold jewelry except our ‘one of a kind’ pieces. Please review and accept our ‘Special order conditions’ before placing any advance orders. If you would like to place an order for a silver item, please contact us directly.
Great! Although, how and when will my purchase reach me?
We offer free insured shipping on purchases of $100 or more on all US orders via FedEx. You will receive an email with tracking information and an estimated delivery date once your order ships. Ground shipping orders are usually fulfilled and shipped within 3-5 business days of purchase. Processing time for custom and pre-order pieces may take longer, usually up to a maximum of 6 weeks from day of purchase. Expedited shipping is available for an additional fee. You will only be charged at the time the order is accepted at our end.
Wow, free insured shipping! I can’t wait! But wait, how do I track my order?
Registered customers can SIGN IN to view web order status and history. Your order confirmation number as well as updates regarding the status of your order, including ship date, will be sent to the email address provided during placement of order.
Non registered customers can enquire about web order status by contacting us directly through email or by phone.
Got it! But what if I’m not a 100% satisfied with my purchase? How do I start the returns/exchange process?
Sonia offers a 30-day total satisfaction guarantee. We happily accept most unused and unworn merchandise with tags attached within 30 days of the ship date for a full refund or credit. EXCEPTIONS: Personalized/custom pieces are made to order and FINAL SALE ONLY.
The original Packing Slip must be enclosed with all returns or exchanges.
However, we are NOT responsible for lost return packages, and recommend that you insure and track your packages. We can a provide a return shipping label on request, for which the return shipping fee will be deducted from the credit of the returned merchandise.
Returns should be addressed to:
Sonia B. Designs:
2 West 46th Street, Suite 1408
New York, New York – 10036
An email confirmation will be sent to you on receipt of your package. Please allow 20 business days for your return to be processed.
I love that! Do returns also work for custom pieces? And how do I order something custom-made?
No. Unfortunately, we don’t allow returns on custom pieces, barring a manufacturing defect. You can custom order any piece of gold jewelry by contacting us directly. We are more than happy to accommodate your request for customizing our own styles or working with you to create your own.
That’s great! And what if I’d like to have my purchase shipped internationally?
We ship to most international locations. If you would like to have your order shipped outside the U.S., please contact us directly by email at firstname.lastname@example.org or by phone.